DESIGN | MARKETING | INFORMATION SYSTEMS | PROJECT MANAGEMENT | OPERATIONS | SALES SUPPORT | CLIENT SERVICES SUPPORT | MARCOM SUPPORT | FULL-TIME, PART-TIME, CONTRACT | USA, BELARUS, RUSSIA, UK

Sr. Marketing Operations Manager/ Director

ActivePlatform is currently seeking a seasoned Marketing Operations Manager for a growing Cloud Brokerage Platform. This position can be located at our headquarters in Minsk, Belarus, Moscow, Russia, or in Seattle, WA, and we continue to expand globally. Please note that this is a contract opportunity for international locations outside of Belarus or Russia.
You'll quide the direction of the growth, strategy and execution of brand awareness and platform evangelism operations for ActivePlatform's fast growing marketing team. We're in 50 countries, and each presents a different set of challenges for a marketing organization. With the speed and scale of execution at ActivePlatform - no two days will be the same and you'll constantly be learning and developing new skills. You'll manage ambiguity and constant change.

Reporting to CMO, this role will lead and execute a centralized function that controls all operations of the marketing team across marketing segments and channels, including responsibility for
1) program management and execution of large projects,
2) cross-campaign marketing calendar management,
3) budget management, and
4) ensuring that we are maximizing return on various marketing investments in alignment with the overarching business strategy.

As the Senior Marketing Operations Manager/Director, you will lead and execute the creative design and strategy in partnership with messaging. You will be responsible for leading the creative transformation to support digital tools for communications and training to be used by ActivePlatform customers. You will also lead, develop and build the creative strategy and production across the organization. In addition, this role will lead and support production, design, editing and deployment of all digital and offline content in the company, including videos.

We're looking for a technical, hands-on marketing operations manager who will help to create and scale our global marketing efforts. You'll be responsible for ensuring that our teams and vendors use the best in class technology, marketing tools and systems to maximize the Return on Investment (ROI) on marketing spend.
Role snapshot
Languages
  • Fluent oral and written English is a MUST – this is the official company language
  • Working oral and written Russian is a MUST – this is a casual language of engineering teams and most of our clients to date
  • Additional Spanish, Mandarin, French or Arabic is a big plus
Experience
10+ years, 2 major global product launches for 2 different companies, SME in marketing operations and systems, including digital marketing, CRM, leads management, events management offline and online
Travel
10-25%
What you'll do
Marketing tools and systems for ActivePlatform
  • Strong understanding of marketing operations and automation systems
  • Passion for marketing and for technologies
  • Work with Marketo, Salesforce and other leading marketing technology solutions, ability to train Pipedrive CRM and web-to-lead systems
  • Build and execute omnichannel campaigns, partnering with our digital marketing team, across email, social and web
  • Interface with Sales team, troubleshoot system integration, and drive new systems integration projects as needed
  • Manages content and executes edits and publishing for ActivePlatform web site on Tilda.cc, coordinates web agency, product marketing, corporate marketing messaging, translators and devops for web-site updates
Regional and segment programs
  • Align regional and segment plans to the priorities and revenue goals for ActivePlatform
  • Develop creative marketing suite of programs based on account, territory, campaign based needs
  • Design program architecture for major cross-team projects to account for all marketing tactics across all channels, ensuring that all tactics are tied to a desired business outcome
  • Coordinate various marketing activities into a single marketing calendar and partner cross-functionally with Digital Marketing, Web, Design, Sales, Product, Professional Services, Tech Support and others to execute against agreed upon initiatives
  • Communicate effectively to all functional areas to align their work, plan their marketing plans, and define marketing activities that support effective execution against ActivePlatform initiatives for the quarter, year, etc.
Events management for ActivePlatform
  • Identify and execute regional trade shows that support marketing goals against vertical and horizontal audiences
  • Develop strong relationship with ISV Partner Management to identify partner resources to fill knowledge gaps for regional campaign needs
  • Contract and negotiate with event venues on schedule, room, AV, F&B etc.
  • Create marketing message in promotional materials
  • Work with Digital marketing to develop HTML invitations and event landing pages
  • Work with Digital marketing to create campaigns in ConstantContact and distribute email across targeted database
  • Develop new ways to positively impact the sales pipeline through creative deliverables
Measurement
  • In partnership with Digital marketing, Sales, Product Management measure revenue impact from programs and campaigns. Leverage data, measuring, and monitoring to identify successes and failures of all programs deployed
  • Builds transparency with other functions, including informing sales ops, sales leadership, and product management of the marketing milestones
  • Manages marketing team budget
What you'll need
The most successful candidates will have a collaborative style, strong project management experience, great communication skills, ability to produce hands on almost anything, attention to detail, and a passion for continuous evolution to make marketing operations better. You have a Degree in Business or related field from a four-year college or university required, MBA preferred.
  • Operations Professional
  • 8+ years professional experience, including:
  • 5+ years operations experience, preferably at a $50M+ SaaS, eCommerce or other subscription based company
  • 3+ years Marketing Operations experience
  • 2+ years of people management experience
  • 2+ years' experience designing and building CRM and marketing automation systems with a high proficiency in Salesforce and Marketo
  • Previous people and vendor management experience is a plus
  • Demonstrated success with end-to-end process design, rollout, and project management
  • Working knowledge of sales methodologies and solution selling
  • Familiarity with ecommerce a HUGE plus
  • Have a solid understanding of Web Systems, HTML, and JavaScript and how they are used for emails and landing pages
  • Financial, budgeting, planning, compensation background experience
  • Proven record using operations expertise to drive productivity, hyper growth and profitability in a dynamic organization
  • Data-driven, motivated, and able to think outside of the box
  • Strong understanding and expertise with multi-touch marketing campaigns including of inbound marketing ecosystem
  • Ability to analyze and present complex information in an easily understood manner
  • Passion for leading, cutting-edge infrastructure technologies and ability to evaluate and advocate for platform recommendations. A partner to product marketing and product management
Perks and Benefits
  • An amazing company culture that doesn't just talk values, but lives them
  • Open vacation policy for salaried team members and generous accrual vacation policy for hourly team members, + paid sick time
  • Competitive compensation packages and meaningful stock grants
  • Comprehensive health insurance coverage that starts on day one (for W-2 options in Belarus or Russia)
  • Fully stocked kitchens (don't worry, we also subsidize gym memberships)
  • Two especially cool offices in Minsk and Moscow, employee-driven teambuilding activities like paintball, rock climbing, social sports leagues, hackathons, movie nights, river floats, etc.
Personal Characteristics to Fit the Role
  • Global mentality. Ability to work with and effectively influence a globally dispersed multi-lingual, multi-cultural team of internal and external stakeholders is a MUST
  • Business and Financial Acumen. High level of business and financial acumen, particularly in the areas of sales and operations. You are adept at staying ahead of the curve on relevant industry, company, product, or technical knowledge
  • Agile. You have a sense of urgency and are capable of thoughtful yet rapid adaptation in response to changes in internal and external conditions. You're able to seamlessly balance strategic initiatives and "Keeping the Lights On" (KTLO) activities
  • Problem Solver. You can see hidden problems and probe a variety of sources for answers, are excellent at analysis, able to look beyond the obvious, and can identify and creatively solve complex problems, including matters related to systems and processes
  • Systems Thinker. You are dedicated to providing high quality services, committed to continuous improvement through empowerment and management by data, willing and able to re-engineer processes from scratch, open to suggestions and experimentation, and efficient and effective work processes
  • Process and Project Manager. You can readily design practices, processes, and procedures, know what to measure and how to measure it, can organize people and activities, and are good at figuring out the processes necessary to get things done. Lean/Agile experience and JIRA is a plus
  • Data Driven Decision Maker. You are an organized, data-driven and detail and goal oriented believer in building great systems and process, have strong business acumen, prioritize effectively, consistently make good decisions, and creatively solve complex problems. Advanced Excel and data analysis skills required
  • Composed. You know how to remain focused and collected in a fast-paced, high pressure, dynamic environment
  • Customer Focused. You have a passion for small and mid-market business customers, service, and satisfaction. With dedication to meeting the expectations and requirements of internal and external customers, you get first-hand information and use it for improvements, act with customers in mind, and establish and maintain effective relationships, gaining trust and respect
  • Master Communicator. Excellent written/verbal communication, listening, presentation, and relationship skills are critical. Respectable confident presence with modesty
  • Influencer. You are adept at creating commitment and accountability, managing without authority, and skillfully negotiating cross-functional wins while maintaining strong relationships
  • Collaborative. You have demonstrated success working cross-functionally and have the ability to forge strong bonds and work collaboratively with key internal partners including Marketing, Finance, Product Management, Sales, Professional Services, Tech Support and Client Operations. Ability to work in cross functional teams, balance multiple priorities and be a self-starter in high-paced environment. Comfortable with ambiguity in a fast-paced environment
  • Personable. You are a high energy professional with a resiliently positive attitude and deep personal confidence that exudes a strong sense of teamwork by working effectively, respectfully, and efficiently with all team members
  • Courageous and Ethical. You possess professional courage, steadfastly persevere through challenges, are ambitious while humble, have high standards for ethics and integrity, and do the right things the right way
  • Have Stamina. Ability to work long hours, flexible hours to accommodate different time zones
  • Self-Starter. Ability to work independently, to organize and support own workplace infrastructure (computer, conference, Internet, telephony, cell phone) and travel arrangements
Inside ActivePlatform
ActivePlatform is a full-service automated cloud brokerage solution for cloud service providers that makes it easier to manage and control the cloud delivery and profitability. ActivePlatform unites vendors, providers, developers, and resellers into a single ecosystem for buying, selling, and managing cloud services. With its open vendor integration framework ActivePlatform creates a vibrant catalogue of cloud services ultimately helping businesses gain access to the services they need to thrive. ActivePlatform enables SaaS, PaaS, IaaS aggregation, delivery, monetization, provides simplified administration through central management, and enables critical visibility into resellers and cloud services consumption and usage. The platform has implementations with distributors, cloud solution providers, and telecom operators. Cloud Solution Providers on ActivePlatform earn more than resellers on competitive commerce solutions thanks to advanced features, better platform and control panels performance and streamlined business processes. Founded in 2014, the company has received funding from Softline Group and is to receive funding from Zubr Capital. ActivePlatform supports hundreds of resellers around the world from its offices in USA, Cyprus, Belarus, and Russia.

ActivePlatform is a winner of National HR Brand Award in 2017, placed 2nd in Belarus. We're a team of smart, passionate, and talented people on a mission to drive digital transformation of cloud services delivery and monetization. If you're looking to work with industry leaders and love what you do, we want to hear from you!
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Anna Agashkova
HR Deputy Director
Ksenyia Bozyleva
HR Manager
Vera Kudravets
HR Business Partner